Mejoramiento de la calidad de atención en el servicio de consulta externa del hospital Manuel Ygnacio Monteros Valdivieso IESS -Loja. Año 2015

Abstract

Abstract: Manuel Ygnacio Monteros Hospital is a level II hospital that provides care to de city and province of Loja, Zamora Chinchipe and top Gold; in which a significant number of patients with different pathologies being served. Given the constant complaints that were presented at the outpatient service by users, a survey that was identified as the main problem the patient dissatisfaction concerning the inadequate quality of care was performend, before this situation, he considered the intervention project called "Improving the quality of care in the outpatient service of Hospital Manuel Ygnacio Montero Valdivieso " in order to strengthen the quality of care through the creation of institutional commitment to the development of processes for admission and medical care; protocols, dissemination of its services and staff training outpatient them that have been approved by the directors of the institution, the socialized and implemented promptly, so it was possible to improve the quality of care and user satisfaction on a 15% trained internal users by 60%, information and guidance to external users by 50%.