Diseño e implementación de un sistema de gestión por procesos para el Departamento Administrativo-Financiero de KPF Compañía de Medicina Pre pagada S.A, Año 2015

Abstract

This thesis project aims to implement the process management system in KPF Compañía de Seguros SA, in the city of Quito, so that this system becomes the operational and structural basis of the organization and improve the service that Currently. In order to achieve this purpose, it is taken as a means of organizing the lifting of the strategic, operational and support processes to develop the products offered by the company. The elaboration of these processes allows them to clearly know this information, both managers and managers, so that they can develop their activities without having to consult every step to be carried out. Finally, indicators are established so that an analysis can be carried out and an improvement plan that will increase customer satisfaction