Mejoramiento de la calidad en la atención del servicio de Laboratorio Clínico de la Fundación Fraterna de Acción Social del Sur, Distrito Metropolitano de Quito año 2014

Abstract

Abstract: The Fraternal Social Action Foundation South is a nongovernmental organization that serves people with limited financial resources, with the goal of returning the patient welfare through quality care, for which has several medical specialties and the main service provides what is the Clinical Laboratory. The services provided in the area of Clinical Laboratory show a deficit of care to their patients which has caused dissatisfaction among users, so there are constant complaints to the management of the institution and the work environment has remained stable due to the lack of clear procedures. It is essential to change the preception of users and re-offer quality health services at the Foundation, so this project was designed, which will strengthen the quality of service for users of the institution, by applying tools management thus allowing optimize resources and time.