Implementación de Business Intelligence como base para la gestión de información de la unidad educativa (SICS).

Abstract

Information management has become a critical issue for SMEs. Many of these organizations have automated their processes and have lots of information. However, many SMEs still do not know how to use that data and transform it into information that supports decision making. Business Intelligence (BI) is a useful tool that enables organizations to manage and transform operational data into information. Nevertheless, like any technology, it requires an investment of resources that are limited and scarce for SMEs. This work proposes a theoretical approach to BI concepts, development methodologies and the use of open source tools that facilitate a BI implementation. We analyze a real case of an educational SME that shows how SMEs can implement BI solutions with investments of limited resources. Researches dealing with these issues are analyzed and the guide for the implementation of BI for SMEs is presented. This work contributes to the understanding of knowledge and steps for the development and application of BI systems in SMEs.