Análisis de la gestión de la calidad, gestión del conocimiento e innovación en las Pymes de Guayaquil 2017

Abstract

The objective of this research project is to analyze quality management, knowledge management and innovation in SMEs in the city of Guayaquil. An exploratory - descriptive methodology will be used because it is necessary to know and describe the management processes involved in SMEs. To achieve this, information was collected both at the primary and secondary levels, at the primary level with interviews with managers and at the next level through surveys, the population of SMEs in the city of Guayaquil is 2,040 companies for the present analysis. sample will be 174 companies About quality, it is observed that several SMEs have the necessary certifications that demonstrate their interest in this management, as they are, the ISO or BASC certifications. About knowledge, it is evident that it is a management to be improved, the transfer of it must be optimized. Regarding innovation, the SMEs for its implementation have difficulties, due to the economic cost that an adequate work team demands for this purpose