Análisis de la gestión de la calidad, gestión del conocimiento e innovación de la Pymes de la ciudad de Cuenca. Estudio de caso: Hospilife 2017

Abstract

The present work was carried out during the months of June to December 2017, where SMEs from the industrial and commercial sector of the city of Cuenca participated, taking as a measurement parameter the variables of quality, knowledge and innovation. The purpose of this research is to analyze the components that many successful companies handle. The investigation was framed in the exploratory-descriptive study allowing an approach and the measurement of the variables studied with precision of the SMEs, instruments such as the questionnaire, interview and telephone interview were used, likewise documentary sources about the subject were analyzed, they were interrogated 157 companies in Cuenca, to know the level of employability of quality management, knowledge and innovation, information presented in a database for the analysis of results. The analysis made of the variables studied, shows that the companies of the city of Cuenca, obtain significant positive averages for their development; the management systems that are managed properly, achieve successful results, creating competitive advantages, improving the continuity of processes, giving an added value to products and services