Fortalecimiento de la gestión de farmacia del Centro de Atención Ambulatoria (CAA) 302 del Instituto Ecuatoriano de Seguridad Social (IESS), Cuenca - 2014

Abstract

Abstract: This work was carried out in the CAA 302 IESS Cuenca Pharmacy, intervention was carried out in order to strengthen pharmacy management, to provide a better pharmaceutical dispensing service. The first objective was to establish adequate service hours, based on the information collected, these were adjusted in the section of the manipulable population (annex centers) and employees during peak hours, we obtained better dispensing fluidity, eliminating long lines. waiting at the pharmacy reception. The second objective was the creation of a dispensing protocol. The meeting was held with the managers related to the area and the socialization and creation of this was carried out, based on the needs of the users, as a result of greater control of the dispatch, pharmaceutical care, patient education, registration of dispatch errors, proper dispensing process. Finally, the lack of staff training, faced with this problem, a workshop was scheduled emphasizing issues concerning dispensing, as a result trained and qualified personnel, etc. I am satisfied with the experience of having contributed to the community mainly, with a quality service that benefits users.