Mejoramiento de la calidad de atención en el centro de hemodiálisis, Dialcentro S.A., de la ciudad de Quito, provincia de Pichincha, año 2014

Abstract

Abstract: In the city of Quito Ecuador, an intervention project was carried out, in the hemodialysis center Dialcentro S.A. . The main objective was to improve the health s personnel service to the terminal chronic renal disease patients. Analyzing the possible causes of the problematic, the determinate factors found were: lack of a Quality Manual, not updated to the population s present reality; lack of training of the health personnel with a good patient user service system, and the lack of knowledge of the patients regarding the benefits of an adequate hemodialysis medical attention. An intervention project was executed as a response to the problematic, whose means was to contribute for increasing the external client s satisfaction. Being the main purpose the implementation of a quality of service improvement program in the health service, the results were oriented towards the implementation of a Quality Manual, Update of the Basic Medical Protocols and Procedures and to establish a system for giving clinical information to the patients in a good way.