Calidad de atención de enfermería en el Área de Cuidado Directo del Hospital Básico Yantzaza, Provincia de Zamora Chinchipe, 2014

Abstract

Abstract: At present the topic of quality management has gained considerable importance in the health institutions, nationally and internationally. In our country one of the principles of health sector policy is the quality of care as a civil right, and this is not an absolute relative, determined by the patient, not by the health care providers, their perception is very particular and only should aspire when it equals or exceeds patient expectations With this background, the present project was developed, which aims to strengthen the quality of nursing care in the area of direct care in Yantzaza Hospital by updating the knowledge to nursing talent, development and implementation of the internal regulations of the management process and organization of nursing service to the direct care We conclude that the appropriate quality of nursing care in the area of direct care contributed to improve the satisfaction of the hospitalized user.