Manual de procesos para el departamento administrativo-financiero de la Empresa Municipal de Agua Potable y Alcantarillado EMAAL-EP, de la ciudad de Loja, año 2013

Abstract

This work is an important research for their employees and workers, users of the drinking water and sewage systems and society in general , based on theoretical principles that allowed scientists crystallize the theory with practice, research tools serve us, for activities that are being implemented in the Administrative and financial department of the Municipal Public Company for Water and Wastewater city Loja, towards improving the process in the provision of services, grouped in a document that is the main tool of the Administration Manual Processes, allowing better use of resources in the company through the relationship of a with another activity, whose main objective is to show the methodology to develop in decreasing time to improve the corporate image, compliance with legal standards and one of its objectives, service delivery efficiently, promptly and carefully, ensuring that Municipality meets citizenship.