Automatización de procesos de la empresa comercial OrtSot Sistemas de la ciudad de Arenillas provincia de El Oro

Abstract

The research developed below is focused on showing how important are process management and continuous improvement for small and medium-sized companies whose aim offering goods and quality services to its customers at a lower cost through process optimization. Organizations operate based on market conditions in which they work, in the chapters of this research it is mentioned the benefits of having a clearly defined strategy, stakeholders who know the metrics used to measure their actions within processes, people responsible of plan, control and implement proactive actions in order to guide to the organization to meet the goals set by management level. In the final section there are some recommendations that will enable to the company OrtSot Systems maintains advantages against the competition and proposing certain activities to strengthen its processes having as premise the customer satisfaction