Reingeniería de procesos para la empresa mobiliaria Innova de la ciudad de Cuenca, en el período 2013-2014

Abstract

The present study, re-engineering of processes for the security company innovates in the city of Cuenca, in the period 2013-2014, aims to demonstrate that the reinvention within itself may be the answer to improve their competitiveness. The research was conducted in the city of Cuenca - Azuay, where the company is located. It featured the participation of internal, external clients and the same leaders, who along with used as inductive, deductive, bibliographic, synthetic, analytical methods and techniques as the survey and direct observation, you managed to have a diagnosis of the current situation of the company, as well as to consider the proposal of continue improvement. Within the proposed changes in the processes of attention to the client, billing and collection, in order to create efficient processes have been raised. As a result, you reach the conclusion, which functions within the company to be efficient should displayed them as processes, so that together with the indicators of management was valued and enhance its contribution to the satisfaction of the customer.