Diseño de un modelo de gestión por procesos para al área de inconsistencia del departamento de gestión tributaria de la dirección provincial del Servicio de Rentas Internas de Galápagos, año 2014

Abstract

The main objective of this thesis is to demonstrate the importance that allows the simplification of processes and management model that we have now, because applying this model of management, we can save the time, avoid the waste of economic resources; workforce optimization of employees, and; the final cost-benefit for tax administration and taxpayers. This work is based on the collection of information thru administration and users, using interviews and test to the people involved in this matter, it permit to have a clear and deep view to analyze and identify the critical points of the area of inconsistency the tax management through the analysis with tools like Ishikawa diagram and other tools more the business administration. As a conclusion, must to take corrective action to provide the best efficiency of processes and sub processes of the area of inconsistency in the Galapagos’ Province.