Diseño de un modelo de gestión por procesos para los servicios de matriculación y emisión de licencias en la Agencia de Matriculación de la provincia de Loja, Año 2013

Abstract

The current investigation seeks to develop a proposal to improve the registration and licensing services system by designing a process management model. First starts with presents the problems identified in the institution in order to develop and determine the hypothesis and objectives of the proposal. Next explain the methodology used for the investigation so as to identify and monitor the process to apply the proposed improvements. Moreover it develops the theoretical framework to present the guidelines to be used during the investigation for example mission, vision, goals, organizational structure, etc., Further this study presents improvements to strategically direct and define the flow diagrams of processes to contribute to the objectives of the institution and reduce the effective cycle time by making them more efficient.