Diseño de un modelo de Gestión Organizacional por Procesos de la Coordinación General de Gestión Interinstitucional de la Secretaría Nacional de la Administración Pública, Quito, 2014

Abstract

The present work includes a proposal for the design and implementation of a organizational management model leading by process at Secretaría Nacional de la Administración Pública Coordinación General de Gestión Interinstitucional, which primary objective is set the principles and politics that allows an effective process management orientation that points to improve productivity in the study area and in the institution itself. In the first step it was done and investigation to the personnel to know el actual status of the activities they realize and determine the importance of the process and procedures application. Later it war realized the information acquire about products and services generated at Coordinación, to determine the activities sequence realized and that reflected in the process flowcharts. During this step also was realized an management indicator system. Finally, it includes a proposition of a know how transfer management model to promote the apprentice of experiences and professional value acquired with the personnel contributions and to store the technical information that the institution generates.