Diseño de un manual de procesos y procedimientos en el Departamento de psicología de la Universidad Técnica Particular de Loja

Abstract

The purpose of the current research is to design and implement a manual of processes and procedures in the Department of Psychology of the University Particular Technique of Loja, analysing the dynamics of each of the processes to establish clear procedures in administrative activity and management, thus providing information systems and procedures carried out by the Department. In order to perform the manual design it was necessary to apply a mixed approach (combination of quantitative and qualitative approach) with a tendency exploratory and descriptive, using techniques such as semi-structured interview, documentarty information and an information data record on the labour situation and staff training from the Department. All processes and procedures are carried out under institutional regulations according to the objectives sought by the Psycology Department. In this context, the information provided helped to elaborate the manual of processes and procedures, in which is described by flow charts and written descriptions the activities of academic and administrative management considered in the current study. These will permit observe the dynamic, planning and implementation of them.