: Diseño e implementación de un Sistema de Control de Gestión, para el estándar Organización y gestión de la función Gestión y uso de medicamentos, en un hospital Gineco-obstétrico de la ciudad de Guayaquil, basado en el cuadro de mando integral y alineado a las políticas de un organismo internacional para la acreditación en servicios hospitalarios

Abstract

The mission of the gynecological-obstetric hospital is to provide solidary, non-profitable medical care for the most needy. By 2016 the hospital is projected to be among the top 10 hospitals in Latin America. The Strategic Plan of the hospital considers reaching an international accreditation based on four fundamental axes: customer perspective, growth and development, internal processes and finances, such process foresees the development of a Balanced Scorecard. For achieving the degree of Master in Integral Auditing and facilitating the hospital reach the proposed strategic objective, the author thought it was necessary the development of a tool based on balanced scorecard, for the management control of the “organization and medicine management” standard, which should meet the Joint Commission International guidelines, the specialized organization in accrediting hospital services. This accreditation will certify customers that the hospital is technically, administratively, financially and management capable of providing quality services, observing the highest standards required in hospitals.