Diseño de un modelo de gestión de calidad académica para el Departamento de Evaluación Interna de la Universidad Laica Eloy Alfaro de Manabí, año 2014

Abstract

This thesis, aims to design and interpret a model of academic quality management for the Department of Internal Assessment of Universidad Eloy Alfaro de Manabí, 2014; for which the active participation of directors, staff and service were required. The objective was achieved through a theoretical framework that allowed substantiate the model base management with a focus on processes, obtaining sufficient expertise to design the process map, which allows to identify the governing processes, management Department of Internal Evaluation and those of advice and support, plus process which purpose is to make operational the inter generate each of the activities. A manual of process is also presented, this tool will establish only parameters in the implementation and integration of activities, establishing the interrelationship and managers own; Once the process is completed will be subject to evaluation through indicators of pre-established management, in order to measure the degree of satisfaction, correcting deviations for attaining the objectives, creating a culture of continuous improvement aimed at obtaining results quality