Diseño de un modelo de gestión por procesos para el área de producción en artes gráficas en EDILOJA, año 2015.

Abstract

This research was developed in Ediloja. In 2014-2015 years and it has as purpose the implementation of process management in its production area. This model in turn implies major objectives such as: To solve the drawbacks and shortcomings that have been emerging in the execution of daily tasks; achieving great satisfaction in internal and external customers; increasing the productivity of the organization; reduce unnecessary internal costs; shorten lead times on products all that, It´ll be achieved in the model is disseminated to the human resources of the institution, implemented and replicated in all department of Ediloja and especially remember the great responsibility to maintain control and continuous improvement. For research flow successfully, it was necessary from a first primary activity that consisting of identify and became familiar with the macro process, and the proceed with the lifting of a process map, the same that allows to analyze, in real time, on the sequence of activities that are generated in Ediloja and how to manage them. KEYWORDS: Production processes, management by processes, process description, process flowchart.