Implementación de mejora de procesos en la cadena de suministros del área de operaciones de la empresa Ecoventura S.A. Guayaquil, 2015

Abstract

The main objective of this work is to improve procedures in the Supply Chain area Ecoventura Operations Company S.A. Initially, we identified the methodology to develop processes, based on a survey of users where shortcomings and unmet needs in the delivery of materials and service found. The lifting of the inventory process in the area of operations was conducted in five selected threads related to the supply chain. Furthermore, observation and interview the current situation including those responsible, times, costs, critical points, problems, needs and possible solutions was expanded. Subsequently, we raised the proposal to the Value Chain and the improvement of selected processes, which conducted a comparative analysis of the current situation with the proposal, resulting in increased efficiency in all threads, result of the lowering in time of the activities in minutes and costs. Finally as part of the objectives, indicators that will allow the Operations Manager to measure, monitor and evaluate whether the actions achieve the expected results arose. KEYWORDS: improvement, procedures, lifting, processes, value chain, reduction, time, cost, efficiency, indicators, measure, monitor, evaluate.