Modelo de gestión de la calidad como ventaja competitiva, aplicado a los servicios que brinda el Centro de Salud de Pimampiro.

Abstract

This research collects the theoretical basis of the management model that the Health Center Pimampiro be considered for quality service. It consists of the administrative proposal on the strategic guidelines as determined: mission, vision, policies, objectives, organizational structure, functions of management and supervisory level. Within the proposed operational processes and threads, areas for improvement to provide and evaluate services and implement standards for the ISO accreditation are specified. In relation to the research methodology modalities, types of research, methods, techniques and tools that enabled employees to obtain information for the problem statement and verification of the hypotheses are specified. The model of quality management as competitive advantage, applied to the services provided by the health center ends with conclusions and recommendations are valid to meet the needs of both users and employees. KEYWORDS: Model, management, quality.