Diseño de un Sistema de Gestión por procesos en el departamento de Educación Continua de la Universidad de Cuenca, año 2015

Abstract

Abstract: The present Master's Thesis consists of designing a Process Management System in the Department of Continuing Education of the University of Cuenca; To carry out this work, the collaboration of administrative staff and participants of certain courses was required. A macro process was carried out, with the purpose of showing how the system is structured, which will help satisfy the client's needs; A process map was also prepared, helping to interpret and interrelate the different processes carried out by the department. A process manual is presented; which served to adequately understand the processes and procedures: strategic, key and support of the department; Each of them was carried out using a survey format, which contains: objective, responsible, users, start and end, requirements, inputs, outputs, activities. Likewise, there was a format for collecting indicators, containing: calculation method, sources of information, monitoring, goal and graph. Continuous improvement was applied to the processes that required it, using the Deming cycle.