Evaluación y propuesta de mejoramiento de los procesos de control del área de “emisores, auditoras externas y calificadoras de riesgo” de la subdirección de control de la dirección regional de Mercado de Valores de la Superintendencia de Compañías, Valores y Seguros, año 2014.

Abstract

Process management is the set of operational strategies implemented by an institution to optimize production processes; these are not used exclusively by the private sector since they could also be applied by public institutions to define, measure, correct and control administrative situations that hinder, delay or prevent the execution of the operational activities of an institution. The research made it possible to apply this tool in the area of "Emisores, Calificadoras de Riesgo y Auditoras Externas" Control Branch of the Regional Directorate of Securities of the Superintendencia de Compañías, Valores y Seguros, determining that the institution It has the physical infrastructure, human capital, technological resources for the development of its activities, in addition to the commitment of the institution authorities to achieve continuous service quality; however must be adjusted in order to generate added value, improve the quality of work and increase the productivity of area officials with the aim of providing quality service to users . KEYWORDS: operational strategies, productivity, service quality, improve the quality of work