Propuesta de un modelo de organización y control de gestión por procesos para la Compañía Constructora RHR Rock & Hydro Resources Cía. Ltda., ubicada en la ciudad de Quito, año 2015.

Abstract

This master work aims to design a "Proposal of a Model of Organization and Management Control Process for RHR Rock & Hydro Resources Cia. Ltda. Construction Company, located in the city of Quito, in the current time" This proposal consists of a combined structural organization called Structural Organization Function / Process / Project, which improves the management and operation of the functional areas, projects and processes, applying direct channels of communication and promoting the empowerment of each responsible level, generating responsiveness to customer needs. It also includes an Organization by Processes. The Individual Characterization Tab, provides information on the components of each process, facilitating knowledge of workflows, responsibility and relationships, leading to improve communication, coordination and appropriate use of resources. Finally, this introduces the "Scorecard of Each Process," setting the units of measurement and performance indicators for the monitoring and control of each process, allowing to meet its compliance and further improvement. KEYWORDS: Organization, control, processes.