Diagnóstico inicial y propuesta de implementación de un sistema de gestión de la calidad basado en la norma ISO 9001:2008 en la empresa Universologistic S.A

Abstract

Abstract: This research was carried out in the company UNIVERSOLOGISTIC S.A., which provides logistics operation services for non-perishable products, mainly cables and wires. This company does not have a quality management system implemented; However, its managers are interested in knowing what they need to implement to become certified in the ISO 9001:2008 standard. To fulfill this commitment, the perception of the service by the main direct clients of UNIVERSOLOGISTIC S.A., who represent 90% of the monthly billing, was known through personal interviews with contact people. An analysis of the political, economic, social and technological environment in which the organization develops was also carried out, to subsequently carry out a SWOT analysis (Strengths, Weaknesses, Opportunities and Threats). In addition, the processes implemented by UNIVERSOLOGISTIC S.A. were reviewed. and their interaction, and subsequently a diagnostic audit was carried out, in order to verify the degree of compliance with the processes of UNIVERSOLOGISTIC S.A. with the ISO 9001:2008 standard, and an implementation plan for a quality management system was proposed, including budgets and improvement proposals.