Diseño de un Modelo de Gestión de calidad basado en procesos para fortalecer los servicios médicos que brinda la Unidad de Atención Ambulatoria del IESS de Gualaquiza. Año 2014

Abstract

Manage the quality of a product is influenced by numerous stages of activities that are resulting in the final service, it is not only the customer but the processes that have been established in the company to provide solutions and make health care is carried efficiently. In this framework, process management at the operational level emerges as a solution to create value in the performance of daily operations at the company. From this vision is proposed for the Medical Unit of IESS the creation of 5 processes supported by the key objectives and services that are important to the member, this view represents a change in perspective by identifying activities that contribute to the generation of value and optimizing the performance of each of the processes. This initiative is complemented by the creation of performance indicators to measure the impact of the elements and correct deviations from the operation of processes; a training plan to ensure the proper fulfillment of the tasks and activities; and a communication plan that will contribute to the knowledge and appreciation of the institution by the society.