Diseño de un modelo de gestión por procesos en la unidad de crédito y cobranzas de la EP Petroecuador para la recaudación, control y administración de los valores acreditados por la venta de gas natural y gas natural licuado a nivel nacional.

Abstract

The present work was developed based on a study of an exploratory nature in areas involved in portfolio related to EP Petroecuador, in order to know the most important causes that the company recorded significant volumes of nonperforming loans in the three segments market (industrial, electrical and residential), seeks to understand policies, methods and procedures applied in these segments have had an impact on the behavior of the high levels of nonperforming loans. As a result of this research is to provide a viable solution that will improve the control and management of credit and collections in EP Petroecuador through the design of a process management model collection. It will guide the responsible officials of that revenue that forays into the administrative career of the company with control agencies is important to emphasize the effort involved in pursuing the continuous improvement of EP Petroecuador, which will make it possible to contribute the progress of this company.