Diseño de un modelo de gestión por procesos para la Empresa Productora de seguros, “Asesor”, de la ciudad Nueva Loja, cantón Lago Agrio, provincia de Sucumbíos, en el año 2015

Abstract

This research discloses the importance of process management in enterprises, which is part of the fundamental tools in the management of all institutions both trade and service. Process management involves managing people, tasks and technology, keep proper coordination of tasks, human and technological resources aligned to strategic objectives. The management of strategic, operational and support the production consultant ADVISORY processes will develop a control framework that defines the guideline and operations of the company, it becomes a necessary document for the correct definition of functions and a guide for staff to work efficiently. After establishing the inventory of key processes required documentation, improved lifting thereof, and an analysis of the key points to finish with the observations and recommendations immediately necessary in the business is done.