Mejoramiento de la calidad de atención en el Servicio de emergencia, del Centro de Salud Urbano de los Bancos del Cantón San Miguel de los Bancos, agosto 2014

Abstract

Inside the Emergency Services Urban Health Center San Miguel de los Bancos are identified some problems affecting the care of user / as between these prolonged waiting times for care, inadequate treatment of users, improper handling of the classification of pathologies for their respective priority and attention and the absence of information it's an emergency, urgent or treatable by external consultation, causing dissatisfaction among users / as not receiving the required attention. In developing the draft action the was utilized the logical framework methodology reached the following accomplishments: the training of professionals by 98%, achieving enhance communication and information between user / as personal health and an appropriate classification and prioritization of pathology for immediate attention if warranted thus reducing the waiting time and agglomeration in the hallway. Results obtained to improve quality emergency service was 98% of trained professionals, 99% satisfaction with the treatment of the nursing staff and medical was 76%.