Implementación de administración por procesos en UNIFER Ponciano en Quito para el año 2015

Abstract

Family enterprises are a very important business, in order to generate resources in Ecuador, our culture is the main cause to get this result. UNIFER Ponciano, as a family enterprise, dedicates its work in commercialized construction materials, and in this days has a generational clash that tends to affect in employment, productivity and emotional conflicts; that’s the reason to propose the management by processes, that avoid hierarchical problems and focus in achieve goals through a manual that contains policies, functions and procedures. To define roles, mainly to the owners, that may influence in the reduction or elimination of conflicts by how to make decisions and it will encourage a continuous improvement.