Diseño de un Modelo de Gestión para mejorar el servicio que brinda la Casa Hogar para adultos mayores Mons. Tomas Romero Gross, en la ciudad de Puyo, provincia de Pastaza, año 2014.

Abstract

The topic covered is the Design of a Management Model in order to improve the service provided by Nursing Home “Mons. Tomas Romero Gross” in Puyo, Pastaza during 2014. Based on a theoretical point of view this project diagnosed the actual situation of the institution, thus complaints made by the users of the center, and in some cases their relatives, were evidenced in terms of the service received. That is how it was determined that a management model would optimize time and economic resources that would lead to high quality processes in the attention’s center for elders. Indeed, the research result showed that the main problem in the center is the lack of a management model which groups together the most outstanding processes of the nursing home to run and control appropriately the organization; therefore, it is relevant the implementation of this proposal since the beneficiaries will improve their life quality.