Diseño de un modelo de gestión por procesos para “Ediloja.Cia.Ltda

Abstract

This degree work was made in order to improve processes and procedures performed in the EDILOJA company, providing better customer service and providing quality products that meet local market needs, employees of the company will have a guide to do their activities in an orderly manner by implementing a meaningful system in which the company save time and capital, these processes will be measured by performance indicators on which the service employees will be evaluated in the functions assigned to them. Several studies of the company one were done, one of them was SWOT analysis which was used to identify the strengths, weaknesses, opportunities and threats and through this study the strategic map was done in which the company objectives were conceptualized according to its perspective. Through the process map and management system proposed the fundamental processes and strategic and support processes were identified and all of them will go on a scale of importance in the company.