Diseño de un modelo de gestión por procesos para las áreas de recepción y alimentos & bebidas del Hotel Barceló Colón Miramar de Salinas, año 2012

Abstract

This project is a proposed design of a process management model for reception areas and food & beverage Hotel Barceló Colón Miramar Salinas; for which the process map which shows that each area of the hotel maintains a relationship in sequence, aimed at continually improving, so it will allow the staff involved in the operation of their area and contribute directly or indirectly to be developed customer satisfaction.

So also is established manual process where chips consist of processes, flow charts and indicators matrix reception areas and food & beverages; mechanisms to implement a Business Process Management contribute to improving the productivity of the areas in question and achieving organizational objectives of Barcelo Colon Miramar Salinas.