Mejoramiento de la calidad de atención en el servicio de Neonatología del Hospital de Especialidades Médicas FF.AA No. 1, año 2015

Abstract

Abstract:The objective of the present work is to improve the quality of attention in the area of services of Neonatology at Hospital of Specialties FFAA. No. 1. this purpose will be achieved by elaborating instruments of management for the personnel of health of the unit as well as for the parents. Caring for newborns in neonatal nurseries entails that these personnel are trained and updated in the proper handling of the newborn. It has been evident that the shortage of staff both medical and nursing, and the continuously rotate service, produces demotivation of staff, work overload and inadequate communication and affecting the quality of care in service. The result achieved of this project was the development of a training plan, the elaboration of a manual and an informative guide for handling the newborn guided to new and old personnel and parents of newborns when they leave high, and the formation of a committee to monitor compliance with standardized protocols, aimed at better care of newborns.