Balanced Scorecard e Implementación mediante un Sistema de Gestión de Rendimiento - Departamento de Negocios- Cooperativa de Ahorro y Crédito de Ecuador

Abstract

This research gives input in the financial field, as currently the information handled in information systems is increasing, for this reason it is essential to have an automated performance management, developing a prototype system , for which the study was conducted Balanced Scorecard, allowing the staff of the institution achieve the objectives to be achieved by following appropriate strategies to minimize the gap between executives and staff. It has built an automated system using the Software Engineering, it will provide information based on indicators which will perform the measurement in percentage, must be high, so that staff can see that on the right track, or otherwise if the percentages are low you must make corrections The results show that with the implementation of Performance Management System is achieved automate information security, improve employee productivity, and save financial, human and technical resources to invest in other areas of the Bank resources.