Implementación de un Sistema de Gestión de Calidad, aplicado a la empresa Donarqé Cía. Ltda., en la ciudad de Quito para el año 2016

Abstract

Abstract:The object of this work it´s to help orient Donarqé in to the benefice of Quality Management System.Donarqé has problems when delivering the final product to the customer, causing delay in collection and producing backlog in payment to providers and staff. They cause further difficulties in productivity and diminishing of customer satisfaction.An adequate quality management system, will be evinced when the strategy plan is redrafted, because every chance in the organizational structure will cause a domino effect on processes. A part of the change is to include the quality management process, which will be the main regulator that determines quality policies. Changes in processes will be made through examinations in concert with collaborators, thus bringing to them empowerment since they are part of the change. For a proper control, it was established in terms of which activities produce value and each process will have a person in charge who will monitor, detecting nonconformities and rectify them, based on record information and indicators.