Diseño de un modelo de gestión por procesos bajo el enfoque de la ISO 9001-2008 en la Compañía PATE C.A de la ciudad de Quito año 2015

Abstract

Abstract:PATE C.A. is a company that has participated in the national market as a contractor for the execution of civil construction since its beginning in 1972. At this time, the Company has executed the construction of several bridges and infrastructure of services, at different regions of the country. The central problem is that the entity has not adopted an administrative process-based management as a systematic way to improve the activities and institutional performance; as a solution to this problem PATE has decided to use Administration process management approach under ISO 9001-2008, which will provide an innovative model, systemic administration by improving the effectiveness, efficiency of human talent and organizational goals. With the administration process management approach under ISO 9001-2008 company PATE CA will have a quality policy, strategic objectives and goals from the perspective of customers, financial, internal processes, learning and growth, tools to improve administrative management to ensure compliance with plans, programs and processes running the organization to achieve customer satisfaction.