Diseño de un modelo de gestión por procesos bajo el enfoque de la ISO 9001-2008 en la Compañía PATE C.A de la ciudad de Quito año 2015 /

Abstract

PATE C.A Company has participated in the market as a contractor for the execution of civil construction since its founding in 1972. At this time the Company has executed the construction of various infrastructure services in different regions of the country. The central problem of this is that it has not adopted an administrative process-based management as a systematic way to improve the activities and institutional performance; as a solution to this problem arises: the Administration process management, under the approach of ISO 9001-2008, which will provide an innovative model, systemic administration will improve the effectiveness, efficiency of human resources and institutional goals . With the administration process management approach under ISO 9001-2008, PATE CA will have a quality policy, strategic objectives with goals from the perspectives of clients, financial, internal processes, learning and growth, tools needed to improve administrative management to ensure compliance with plans, programs and processes running.