Mejoramiento de la gestión por procesos en el Servicio de Laboratorio Clínico del Hospital de Especialidades Fuerzas Armadas No 1

Abstract

outpatients who come to one quali-quantitative research explanatory descriptive was performed to characterize the threads that make up the process of Endocrine Clinical Laboratory and assess the level of satisfaction of the services provided by internal staff (Hospitalization and Emergency) and FF.AA Specialist hospital No. 1, enabling a diagnosis to a later intervention in those threads that may be deficient in providing the service. To obtain the data were used as techniques: survey, questionnaire and interview; the first two were applied to a sample selected from a non-random method, in the case of the interview was intentional, addressed to the head of the Clinical Laboratory. The data obtained are presented in tables and graphs for better analysis and understanding. The research objectives were met and partially confirmed the hypothesis, also including other causal determinants that affect the work of the Laboratory. The conclusions and recommendations set allow the realization of an improvement plan to ensure greater efficiency in process management Endocrine Clinical Laboratory.