La mediación como solución a los conflictos en la recuperación de cartera de tarjetas de crédito

Abstract

Abstract: This thesis, analyses the conflicts that arise when a credit cardholder is in debt of his obligations to the bank and its possible solutions. First, it will study generally the different existing conflict resolution methods and specially the mediation. Later it considers the judicial processes used by financial institutions to retrieve debts from their cardholders. Finally, it studies the possibility of introducing a mandatory mediation process into the Ecuadorian legislation in order to solve this kind of matters, considering that this proposal will give both of the parties involved in the conflict a better way to manage it.