Incidencia del acoso laboral en los empleados y trabajadores de la sede matriz de la Universidad Central del Ecuador, 2016

Abstract

Workplace Bullying or Mobbing is defined as acts of verbal, psychological or physical violence in the workplace. This research aims to characterize qualitative and quantitative mobbing in a representative sample of employees and workers of the Central University of Ecuador, obtaining demographic information, the percentage of incidence of mobbing, its main triggers, the treatment given to complaints in the institution, the degree of satisfaction of complainants by processing their complaints and the role of the authorities in resolving conflicts, through the implementation of inventory IVAPT-PANDO a questionnaire triggering causes of workplace harassment and a questionnaire on coping institutional capacity against workplace harassment. The results indicate that 10% of the population of employees and workers of the Central University suffer from mobbing, that the most important trigger are the power struggles in order to maintain privileges, shares of common violence are those who take the victim to isolation, increased workload and deterioration of their personal image.