Mejoramiento de la calidad en la atención del servicio de Laboratorio Clínico de la Fundación Fraterna de Acción Social del Sur, Distrito Metropolitano de Quito año 2014

Abstract

The Fraterna Social Action Foundation of the South is a non-governmental organization that serves people with limited economic resources, with the aim of restoring well-being to the patient through a quality care, for which it has several medical specialties and the main service that Is the Clinical Laboratory. The services provided in the Clinical Laboratory area show a deficit of attention to their patients which has caused dissatisfaction in the users, reason why, there are constant complaints before the management of the institution and the work environment has remained unstable due to the Lack of clear procedures. It is essential to change the precepts of users and to return to offer quality health services in the Foundation, which is why this project was designed, which will strengthen the quality of care to users of the institution, through the application of tools of Management so as to optimize resources and time