Diseño de un sistema de gestión por procesos para la fábrica de cal POLYCAL de la ciudad de Riobamba, para el año 2015

Abstract

Abstract: At present, the environmental protection has become a key issue for the industry. In the industry of calcium carbonate (lime) processing, environmental care has been a pending issue in our country. Small and medium enterprises do not have a draft process management system, which takes into account both the industrial safety, health of their workers and the environmental care. Moreover, few companies take into account the point of view of the customer to define their processes. This thesis focuses on the design of an efficient management system for the company POLYCAL of Riobamba for the 2015. The designed system not only takes into account the factors of production, but also ensures environmental care and the wellness of workers, as mechanisms to deliver a quality product to its customers. The implementation of these processes within the organization will result in improved productivity and quality of products offered based on ISO 9001-2008.