Diseño de un modelo de gestión por procesos para el Patronato de Servicio Social del Cantón Rocafuerte, año 2016

Abstract

Abstract: This research work called designing a process management model for the Social Service Board of the Canton Rocafuerte, 2016, was carried out with the purpose of improving the quality of services provided to the community. For this was identified and classified the processes by mapping processes showing the interrelationship between them, detecting defective processes, causes and effects generated by finding the problems in the support processes, specifically the threads of care and access to services provided to users, because they have no records of persons seeking access to the services offered in the sub process of accessing external by agreements due to lack redirect that to obtain the service requested services and the sub admissions process social projects, wrongly executed because users do not have the advice, requirements, presentation formats that must meet to presentation of social projects. For this reason the monitoring and improvement of the threads through management tools proposed.