Gestión de procesos para la estructuración de la unidad de atención al usuario de la Gobernación Provincia de Santa Elena, año 2014

Abstract

The Process Management for Structuring the User Assistance Unit of the Government of the Province of Santa Elena in 2014, is a proposal that arises from an institutional need, the public administration is characterized by providing a service of quality and warmth. The results obtained from the research detail that the functional organics of the institution does not contain a unit of attention to internal and external users, the systematization of the documents is administered by the General Secretariat Unit. What causes delay in the activities of their functions, and in the delivery of an optimal service and in time, as the user or the users, of the methodologies applied it is observed that there are users who do not know the services and portfolio of institutional products. The proposal is a working tool, which, together with the synergies of human talent, information technology and communication, will contribute to the delivery of services, quality products, total satisfaction of users, recognition of the administrative management of the public sector . Public administration, user, total satisfaction.