Diseño de un sistema de gestión de procesos para la división de talento humano en el Cuerpo de Bomberos de Loja para el año 2017

Abstract

Abstract: The present research on "Design of a process management system for the Human Talent Division in the Fire Department of Loja for the year 2017" aims to propose a process management model for the Human Resources area of the Corps of Bomberos de Loja, with the objective of improving the recruitment, selection and incorporation of new collaborators, thus allowing a better performance of all the personnel working in the institution. The methodology applied in this project is the deductive method, which allows to extract the general conclusions of the research project. In addition, an efficient process management in the area of human resources will serve as the basis of the organization and as a guide to articulate an innovative and quality system in all its processes performed; Within the institution in the area investigated were found processes forwhich a proposal of a management system was designed which allows greater functionality in each of the processes carried out. We can conclude that it is important for the human resources area to be clear about the activities that must be carried out in each one of the processes that it performs, as well as to define who will be responsible for them taking into account that this Area seeks to build and maintain a quality environment to achieve the objectives set.