Sistema de gestión por procesos y mejora continua de la empresa Delta Brokers Cía. Ltda en la ciudad de Cuenca

Abstract

The companies that provide services are prone to inefficiencies due to lack of order in the pursuit of activities, lack based on not identifying processes, generating wasted time, in this case Delta Brokers was no exception. The problem is based on the non-identification and organization of processes, the staff handles activities empirically generating variability and increasing time. By not having clearly identified the processes increases the probability of incurring and generate waste in time and resources by making the activities more expensive. The methodology used is based on an exploratory study of the current situation, performing control tests to extract preliminary information from the processes through the personnel survey and interview to the manager, identifying key factors and redesigning them, to reduce time generating improvement of activities. The results were the reduction of times in the processes, knowledge of them, ensuring that they are carried out correctly and with timely documentation, in order to maintain a continuous improvement within the company.