Diseño de un modelo de gestión basado en el modelo EFQM para los servicios comunitarios del Consulado General del Ecuador en New York. 2015

Abstract

In a changing environment in which they live the organizations must be aware of the trends of the environment to adapt. The aim of present work degree final work is to develop a working tool that will be very useful for the Department of Community Services of the Consulate General of Ecuador in New York, its purpose is to support its organizational structure and implement a system internal control. For it is put into consideration a model of quality management to help define the activities and allow optimum use of human and material resources in the institution, focused on the European model of excellence EFQM (European Foundation for Quality Management) with which it will be evaluated as this dependence designs, manages and improves its procedures to support its strategy and create value for its users. The EFQM model is defined as a model of quality and excellence for self-evaluation and determination of process improvement in the public environment, based on the criteria of the model, identifying strengths and weaknesses, applied in different fields, starting point for the process of continuous improvement and commitment to quality management