Comunicación en la relación médico– paciente desde la percepción de los usuarios y médicos en la consulta externa

Abstract

Abstract:The present article aims to identify the influence ofassertive communication on the perception of the quality of health care by users of the external consultation.Methods:Bibliographic review of scientific articles related to the research topic. The databases used are:Dialnet, PubMed and Science Direct. In addition, the specialized search Google Academic was used. DeCSterms were used to perform the search in order to achieve a more specific investigation. As well as key terms were used, due to MeSHterms don t obtain search results.Results: A total of 10 articles were studied, where 40-52% of the patients perceived a regular to good physician-patient relationship. In addition, it was determined that one of the most important aspects in communication is empathy.Conclusions:The care is perceived as quality when communication is effective between the physician and the patient, establishing a relationship of trust.