Los derechos de las personas usuarias y consumidoras en la Constitución ecuatoriana

Abstract

Abstract: In the present research work, a study and analysis is carried out on the rights of consumers and users of public or private goods and services, recognized and guaranteed both in the Constitution of the Republic and in the Organic Law of Consumer Protection, whereas in our society we are all consumers; However, at present, despite the fact that consumers have these constitutional rights, it is common for them to be violated by suppliers, generating a legal-social problem regarding the effectiveness and effective exercise of consumer rights in our country. country, resulting in impunity and lack of redress when they have been violated, which shows that the lack of knowledge about the rights, as well as the mechanisms of protection and reparation contemplated in the current law causing inefficiency in the respect and full enjoyment of these rights, being necessary to propose changes that adjust to the social reality and improve the current protection mechanisms.