Propuesta de un modelo de gestión del conocimiento para la empresa KRADAC CIA. LTDA. para el año 2022

Abstract

Abstract: Knowledge management in organizations is gaining more and more importance, within a context where intellectual capital is a priority for value creation. For this reason, the present work was developed with the objective of proposing a knowledge management model for the company Kradac Cía. Ltda. that carries out its activity in information technologies in the city of Loja, Ecuador. In this way, a diagnosis of the current situation of the company being studied was made, based on a questionnaire applied to the organization's collaborators, as well as an interview with the manager. The results obtained showed an acceptable general assessment, where effective management can be highlighted, in relation to the knowledge acquisition process; on the other hand, the lack of a comprehensive approach to generate a multiplicity of knowledge is recognized, as well as a deficient storage process for intellectual capital in the company. Based on this, an integral knowledge management model was formulated, focused on the constant exchange and use of this intangible asset.